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Our friendly support team is available 24/7 to help you with any questions or concerns. Get instant help through live chat or reach out via email.
Live Chat
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Response Time: Instant
Availability: 24/7
Languages: English, Mandarin, Vietnamese
Email Support
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Phone Support
Speak directly with our support team
Phone: +61 1800 NEOSPIN (+61 1800 636 774)
Hours: 9 AM - 11 PM AEST/AEDT
Languages: English, Mandarin, Vietnamese
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Quick Help Categories
Account Management
- Registration help
- Password reset
- Account verification
- Profile updates
Deposits & Withdrawals
- Payment methods
- Transaction issues
- Processing times
- Fees & limits
Games & Technical
- Game not loading
- Browser issues
- Mobile problems
- Connection errors
Bonuses & Promotions
- Bonus terms
- Wagering requirements
- Free spins issues
- Promotion codes
Frequently Asked Questions
How do I verify my account?
Account verification requires a valid ID, proof of address, and payment method verification. Upload documents in your account settings.
How long do withdrawals take?
E-wallets: up to 24 hours, Credit cards: 1-3 days, Bank transfers: 3-5 days after account verification.
What are the wagering requirements?
Most bonuses have a 35x wagering requirement. Check specific bonus terms for exact requirements.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account settings under Responsible Gaming.
Are games fair and random?
All our games use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies.
What if I forgot my password?
Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.
Company Information
Support Hours
Reaching Us From Anywhere in Australia
Our live chat and email team run on AEST/AEDT, but we know not every Aussie player is actually in Sydney. If you're in Perth, Adelaide or Darwin, just convert to AEST/AEDT before you message us during quieter hours — outside of that, live chat is staffed around the clock regardless of which state or territory you're spinning from.
Before You Reach Out, Have This Handy
- The email address registered to your account, so we can pull up your details quickly.
- Your last deposit or withdrawal amount and approximate date, if your query is banking-related.
- The game name and device (desktop, tablet or mobile) if you're reporting a technical issue.
- Your bonus code, if the question relates to a specific promotion.
Fastest Way to an Answer
For anything urgent — a stuck withdrawal, a login issue, or a bonus that hasn't credited — live chat beats email every time, since our agents can check your account in real time. Save email for detailed queries like account verification documents or formal complaints where a paper trail helps.